Shipping & Return Policy

AOS Containerservice GmbH

AOS Containerservice GmbH specializes in the sale and delivery of shipping containers across Germany and selected EU regions. This policy explains our shipping process, delivery conditions, and return terms.

1. Company Information

Company Name: AOS Containerservice GmbH
Registration Number: HRB224646B
EUID: DEF1103R.HRB224646B
Address: Warmensteinacher Str. 59, 12349 Berlin, Germany
Phone / WhatsApp: +49 1512 4356388
Email: info@aoscontainerservice.com

2. Shipping Areas

We deliver shipping containers to:

  • Germany (nationwide)
  • Selected European Union countries (upon request)

If your location is outside our standard delivery zones, please contact us for a custom quote.

3. Delivery Method

All containers are delivered using:

  • HIAB crane trucks or flatbed trucks
  • Ground-level placement where site access allows

The customer is responsible for ensuring:

  • Clear access for large delivery vehicles
  • A solid, level surface for placement
  • No obstructions such as low trees, cables, or narrow gates

4. Delivery Time

Estimated delivery time:

  • Germany: 2–7 business days after payment confirmation
  • EU deliveries: 5–14 business days

Delivery times may vary depending on:

  • Stock availability
  • Weather conditions
  • Transport schedules
  • Site accessibility

We will contact you to confirm the delivery date.

5. Shipping Costs

Shipping fees depend on:

  • Distance
  • Container size
  • Delivery method
  • Site conditions

All shipping costs are clearly stated on your invoice before payment.

6. Inspection on Delivery

Customers must inspect the container immediately upon delivery.

If there is:

  • Visible damage
  • Incorrect container size
  • Wrong specification

You must notify us within 24 hours with photos and a written report.

7. Returns & Cancellations

7.1 Custom Orders

Custom-modified containers cannot be returned unless defective.

7.2 Standard Containers

Returns are only accepted if:

  • The container is unused
  • It is in the same condition as delivered
  • The request is made within 48 hours

Return transport costs are the customer’s responsibility.

8. Refund Policy

Refunds are processed only if:

  • The container is returned in acceptable condition
  • No damage has occurred
  • The return request meets our policy terms

Refunds are issued within 7–10 business days after inspection.

9. Failed Delivery

If delivery fails due to:

  • Poor site access
  • Incorrect address
  • Customer unavailability

Additional delivery fees may apply.

10. Damaged Goods

If a container is damaged during transport:

  • Contact us immediately
  • Provide photos and details
  • We will arrange repair, replacement, or compensation

11. Contact for Shipping Issues

For all shipping or return enquiries:

📞 +49 1512 4356388
📧 info@aoscontainerservice.com